Terms and Conditions

1. About you and us

Who we are. Hey there! We’re Vinted Pay, UAB. You can find us at Svitrigailos str. 13, 03228 Vilnius, Lithuania and under company number 306056667. In these Terms, Vinted, we, us and our refers to Vinted Pay, UAB.

What we do. We provide payment services and other services described in these Terms for your use on the Platform (altogether, our Services).

About you. You are one of our Users who:

• is a natural person and at least 18 years old,
• is a current user of the Platform, and
• uses our Services for your personal benefit only and not for any professional purposes or on behalf of someone else (except if it’s to help someone with special assistance requirements).

About the Platform. You agreed to the terms and conditions of Vinted, UAB (Vinted Marketplace and their Platform Terms) to use their electronic marketplace, website and mobile application where individuals can buy and sell items (the Platform). The Platform has a dedicated interface to allow Users to safely access and use their Vinted Wallet when buying or selling on the Platform or to purchase services from Vinted Marketplace. We also authorise Vinted Marketplace to provide these Terms to each User and support Users throughout their relationship with us. Just to clarify, Vinted Marketplace doesn’t provide any regulated financial services to you – only we do. We and/or Vinted Marketplace will also work with authorised third party payment service providers (Payment Processors) to:

• process online payments for the purchase of items or optional services on Vinted Marketplace;
• perform currency exchange; or
• process payouts from your Vinted Wallet.

About the Application. The application is a mobile application where you can among other things:

• Verify your identity with us;
• Receive and perform payments via methods accepted by us;
• View the balance of your Vinted Wallet (as described in more detail below);
• Change the PIN and access other security features;
• Enter the details of your external payment methods.

The Vinted application is also accessible via a webpage.

Our supervising authorities. To provide our Services in accordance with applicable laws and regulations, we:

• hold an electronic money institution license No 96 that was issued to us on 25 September 2023 and available to view on the Bank of Lithuania’s website,
• are enrolled in the list of financial market participants administered by the Bank of Lithuania, and
• are supervised by the Bank of Lithuania, which you can learn more about on their website and contact by:
  • post to their address at Gedimino Ave. 6, LT-01103 Vilnius, Lithuania,
  • telephone at +370 800 50 500, or
  • e-mail at info@lb.lt.

2. About these Terms

What these Terms cover. These Vinted Pay Terms and Conditions (the Terms) are a legal agreement between you and us and govern your use of our Services. They explain the responsibilities and liabilities we have to each other, as well as how and when these Terms can be changed or terminated. Because we provide Services that are regulated by applicable laws, there are stricter requirements for Users (in comparison to what you agreed to in the Platform Terms) which are in place for your safety and to meet legal requirements. Please read the entire Terms and if you don’t understand or don’t agree with any part of them, contact us so we can clarify and try to resolve any concerns.

How to agree with them. After you make your first sale on the Platform, or request to open a Vinted Wallet before making your first sale, or there’s another reason you need to open a Vinted Wallet, these Terms will be sent by email to your email address you registered on the Platform. After you read these Terms and can agree to them, you will accept them when you submit information to us to open a Vinted Wallet (as described in more detail below). These Terms come into force the moment you accept them and will continue unless you or us choose to close your Vinted Wallet.

If you don’t agree. Do not continue with the process to open a Vinted Wallet until you can agree to follow all requirements and obligations set out in these Terms.

We may make changes. We may change these Terms, for various reasons including:

• if we think it will make the Terms easier to understand or more helpful to you;
• to reflect the way our business is run, particularly if the change is needed because of a change in the way the Vinted Platform, any financial system or technology is provided;
• to reflect legal or regulatory requirements that apply to us, including a resolution, order, recommendation or guideline by a court or other authorities or body;
• to address security or safety concerns;
• to reflect changes in industry standards or best practices to ensure our services remain fair, relevant and of high quality;
• to reflect changes in the cost of running our business, including to reflect changes in financial market conditions and the macroeconomic events;
• to reflect changes in the terms, costs or availability of services provided by third parties we rely on to provide our services;
• because we are changing or introducing new services or products that affect these Terms; or
• for other reasons, including but not limited to the alignment of group-wide T&Cs, etc.

When we make any change listed above, we will notify you through our Website and/or email two months before those changes take effect, except in situations explicitly described in these Terms below. If you don’t agree with the new changes, you may close your Vinted Wallet and end these Terms free of charge at any time before the changes come into effect. Otherwise, we’ll assume that you agree with the upcoming changes.

We will not notify you in advance of changes to exchange rates. Exchange rates may change at any time and will be applied at the rate applicable when the relevant currency conversion is carried out. Please read our Fees page.

We may not provide you two months' notice if we add a new product or service that doesn't change these Terms. In this circumstance, we may add the new product or service immediately and let you know before you use it. If you do not accept or use the new product or service, any terms specific to that product or service will not apply to you; they will only start to apply from the moment you decide to use that new product or service.

In some cases, changes may be required by legal or regulatory requirements that come into effect before we are able to give you two months' notice. In those circumstances, we will give you as much notice as is reasonably possible before the change takes effect.

Additional rules for certain countries. Where required by applicable law in certain countries, we will distinguish between non-material and material changes to these Terms. For non-material changes, the notice and deemed-acceptance process described above will apply. For material changes - meaning changes in our favour that would significantly affect you to your detriment, in particular by significantly changing the balance of these Terms to your detriment, or that would be similar to entering into a new agreement - we will ask for your express consent. If you do not consent to the proposed material changes, you may close your Vinted Wallet and end these Terms free of charge at any time before the changes take effect. Otherwise, the changes will not apply to you, and the existing Terms will continue to apply until your Vinted Wallet is closed by you or these Terms are terminated by us in accordance with these Terms.

Download a copy. You can download a PDF version of these Terms (including expired and any new versions of them in the future) on our Website at any time, if you want a copy to refer to.

Other important information. Our Fees Page, which is a detailed list of all fees that may apply when you use our Services (our Fees), is incorporated into and forms part of these Terms. You can view the Fees Page here. You should also read and familiarise yourself with our Privacy Policy, which you can access anytime on our website (Website). You can also find other useful information on the Website.

By accepting the Terms, you are deemed to have accepted the Fee Page and read the Privacy Policy Page.

What bold words mean. If you see a capitalised term in bold, that’s a defined term and we’ve provided you with the definition of what it means.

3. How we’ll communicate with each other

Usually through the Platform. We’ll usually communicate with each other through the Platform, such as sending messages, notifications or requests (like requesting documents from you to be able to open a Vinted Wallet), but we may also communicate with you via other channels (such as to the email address you registered on the Platform). All consents and approvals you provide us through the Platform have the same legal validity as entering into a written agreement between you and us.

In your selected language. We’ll provide our Services, Terms and communicate with you in English or the language you use or selected in the Platform, except in certain situations described in these Terms where we’ll use other languages. We also have English and your selected language versions of these Terms on our Website, and the English version of these Terms will always prevail over any inconsistencies with a translated version.

Confirmed receipt. Notices that we send each other by email or through the Platform will all be considered received by the recipient on the next Business Day, which is from 9am to 5pm Vilnius time on any working day (Monday through Friday), excluding holidays and official non-working days in Lithuania.

If you need some help. If you have any questions or want some help with anything related to our Services, you can:

• always contact customer support through Help Centre,
• complete our online inquiry form, or
• email us at legal@vintedpay.lt (however Help Centre offers the fastest support).

4. Overview of our Services

What we can do for you. We provide the following Services which are only available for your use within the Platform. More details and obligations for each service are described further below in these Terms:

• Vinted Wallets. We can open a Vinted Wallet for you, which is an electronic wallet you can access on the Platform to make Payments.
• Payments. We can process for you a Payment - electronic money transfers, credit transfers, including electronic money redemption, and other payment services we provide under applicable laws and within the limits of our license. Payments can be made:
  • to and/or from another Platform user for items sold on the Platform,
  • to Vinted Marketplace and/or us for services, and
  • to an External Account, which is your separate account held in your name, in the credit, payment or electronic money institution established in a European Economic Area country (meaning redemption of electronic money that you hold in the Vinted Wallet).
• Currency exchange. If you purchase items on the Platform which are in a different currency than yours, a currency exchange will be performed automatically as explained further below in these Terms.

Fees may apply. We may charge you Fees for certain Services we provide you – please read our Fees Page to see what Fees may apply. Any fees that Vinted Marketplace may charge you are excluded and separated from our Fees, though they will also be charged from your Vinted Wallet upon your Authorisation as described further in these Terms.

Information we provide to you in relation to our Services. You can receive the following information in relation to our Services free of charge:

• Vinted Wallet details. You can receive information about the balance and currency of the funds (issued electronic money) you hold with us. Such information will be available to you on the Platform anytime.
• Payment details. In relation to each Payment that we complete on your behalf we will provide you with information on the Payment date, amount (including currency exchange implications, if any) and counterparty and what Fees you owe for it (if any), including a breakdown of those Fees where relevant. If you request, we can also let you know how long it might take us to complete a Payment.
• Vinted Wallet Statement. Vinted Wallet Statement is a detailed list of Payments we completed on your behalf and includes the Payment date, amount (including currency exchange implications, if any) and counterparty and what Fees you paid for it (if any). All Vinted Wallet Statements are available to view and obtain from the Platform.

When we hold electronic money for you, us holding the funds corresponding to the electronic money is not the same as a bank holding money for you in that: (a) we cannot and will not use the funds to lend to other persons or entities; (b) your electronic money will not accrue interest; and (c) your electronic money is not covered by the deposit guarantee scheme of the state deposit and investment Insurance. The funds corresponding to electronic money will be held in one or more segregated bank accounts separately from our own funds, in accordance with the provisions of applicable law.

5. How to get started

Overview. Before we can open a Vinted Wallet for you and provide you with our Services, you must:

• meet the requirements above to become a User,
• provide us with all information and documents we request and perform additional actions if we ask (and there must not be any issues with them that would require us not to provide you with our Services),
• familiarise yourself with Privacy Policy, and
• agree to these Terms.

KYC Checks. We’re required by anti-money laundering and counter-terrorist financing regulations to complete a “Know Your Customer” procedure (KYC Check) for all individuals seeking to open a Vinted Wallet, to verify your identity and suitability for a Vinted Wallet. You therefore must provide us with all requested information and documentation (or we may obtain it from official state registers) so we can complete a KYC Check before we open your Vinted Wallet:

• What’s required. Amongst others, your first name, surname, personal code or date of birth, nationality and PEP (i.e. are you a politically exposed person) status declaration.
• What we might need. We may ask you to complete our know-your-customer questionnaire, share your identity document, provide us with other necessary personal information or perform additional actions.
• If information doesn’t match. If we discover that any information or documents you gave us do not match information we received from other sources (such as your identity document), we will either notify you about this and correct the information you gave us, or ask you to explain the situation in detail.
• What we may ask for later. We may ask you to provide additional personal information or perform additional actions after we open your Vinted Wallet.

Information must be correct. You’re responsible for all information and documents you share with us, which must be accurate and up-to-date. Please be aware that it is illegal to provide us with incorrect information for your KYC Check. Please let us know immediately if any of the information you have given us changes or is no longer accurate. Information can be provided through customer support via the Help Centre, or by email at legal@vintedpay.lt.

When you provide your External Account details, we may carry out checks to verify that the External Account information you provide is accurate and that the External Account is held in your name. This helps ensure that funds are sent securely to the intended External Account. Payouts can only be made to an External Account held in your name. If we are unable to verify the details, we may require you to correct the information before you can continue to use our Services and/or before a payout can be completed.

We reserve the right to close, terminate, suspend, or limit access to your Vinted Wallet and/or Services in the event we are unable to obtain or verify such information or documents or you do not comply with our requests.

We may confidentially verify the information you provide us with or obtain information on you ourselves or through third parties from secure databases. By entering into these Terms, you confirm that you consent to us or a third party on our behalf carrying out such verifications.

How we use your personal data. You authorise us to collect, use, store, share with necessary third parties or otherwise process your personal data that you share with us or that we collect from publicly available sources. We’ll process your personal information in accordance with applicable data protection laws and our Privacy Policy, which you should read for more information about who we may share your personal data with and how we’ll process and protect it.

6. Opening and using your Vinted Wallet

One Vinted Wallet per User. You can open and have one Vinted Wallet within the Platform. If you try to open multiple wallets, that is a breach of these Terms and the Platform Terms.

Opening Vinted Wallet with us if you were using a Vinted wallet with other payment service provider. To be able to implement these Terms and provide you with our services, we need to transfer some of your personal data and funds from your old payment service provider to Vinted Pay. Specifically, this personal data includes name, surname, date of birth, address, nationality, email, IP address, withdrawal account details; KYC documents. Legal basis for the transfer of your name, surname, date of birth, address, nationality, email, IP address is the performance of a contract with Vinted Pay (these Terms); legal basis for transferring your KYC documents and withdrawal account details is our legitimate interest to make the process smoother.

Why a Vinted Wallet might be refused. We may refuse to open a Vinted Wallet for you for any of the reasons set out below, and might not explain the particular reason why we refused (for example, if applicable laws prohibit us from disclosing this to you):

• you already have a Vinted Wallet opened in your name,
• you are under 18 years old,
• we determine or suspect that you are not acting on your own behalf or are engaging in fraud or other criminal activity,
• we determine that entering into these Terms with you may be harmful for us, Vinted Marketplace or our Services, software, systems or hardware,
• we consider that there is a risk that you abuse our or Vinted Marketplace’s products, services or customer support,
• you refuse to provide information, documents, or perform additional actions asked by us, or what you did provide doesn’t comply with the requirements described in these Terms or under applicable laws and/or we have reason to believe that it is incorrect or not true,
• we detect suspected unauthorised and/ or fraudulent use of the Vinted Wallet or other services,
• applicable laws, regulations, court order or supervisory authorities require this, or
• we determine there’s another significant reason not to.

If you believe this decision is incorrect or have additional information that may influence eligibility for a Vinted Wallet, please contact us for a review.

We may also refuse to maintain a Vinted Wallet for you. We may block an already opened Vinted Wallet for any of the reasons above. Depending on a particular reason for blocking your Vinted Wallet, we may or may not notify you of such blocking in advance or as soon as your Vinted Wallet is blocked, and may or may not restore your Vinted Wallet upon extinction of the reasons for blocking. If we do stop your access in such instances, we will inform you via the application or other means by stating the relevant reasons for blocking, as far as possible before blocking, but at the latest immediately afterwards and direct you to our Help Centre. We will only inform you provided that this notification would not constitute a breach of legal obligations. Please consult the Help Centre in case of any unexpected issues with accessibility of your Vinted Wallet. We will lift the blocking and re-activate your Vinted Wallet, if the reasons for blocking are no longer applicable. We will immediately inform you about this. We reserve the right to request additional information and documents from you, if any, for the purpose of ascertaining the absence or disappearance of the reasons for blocking.

Accessing your Vinted Wallet & making Payments. You must provide us with your consent to perform the Services (your Authorisation), including to access your Vinted Wallet and enable us to complete Payments. Usually, you give us Authorisation when you access the Platform on your device and complete the actions described below under the “Transferring funds” section. To verify that this consent is given by you we may ask you to perform security checks, including strong customer authentication from time to time.

Strong customer authentication (SCA): Strong customer authentication is an additional security check used to confirm your identity and help protect your Vinted Wallet, Payments and other payment-related actions.

To keep your payments secure, you may be required to complete SCA in accordance with applicable laws. SCA may be required, for example, when you: (i) access your Vinted Wallet or transaction history; (ii) make Payments; or (iii) perform any other payment-sensitive action on the Vinted Platform.

If SCA is required, you will be asked to confirm your identity using additional security steps. If authentication cannot be completed, the relevant transaction or action may be declined, blocked or delayed. In some cases, we may also temporarily or permanently restrict access to certain or all actions requiring SCA, where this is necessary for security or compliance reasons.

Protecting security credentials. You might be provided with security credentials (like a password) to complete the Authorisation procedure or SCA. You must protect and not disclose these security credentials to anyone else. You must also protect your device that you use to access the Platform. Tell us immediately if you lose your security credentials or think someone else may have access to them or in the event of suspected or actual fraud or security threats by going to the Help Centre or by other means of communication described in these Terms. We’ll then immediately block access to the Vinted Wallet and/or ability to make Payments until your security credentials have been changed.

Adding funds. Funds will be added to your Vinted Wallet when your sale of items on the Platform has been completed, or in other certain situations (e.g., if funds are returned to you). We’ll notify you once the sale has completed or we expect funds to be returned to you, and the funds will be added to your Vinted Wallet. Whenever funds are added to your Vinted Wallet, we issue an equivalent amount of electronic money to you. You will not be able to fund your Vinted Wallet from any external funding source, including your own bank account.

No interest. All funds stored in your Vinted Wallet are electronic money, and we will not pay you any interest on it.

No spending caps. It’s not possible to agree on spending limits for your Vinted Wallet, which means you aren’t able to set a maximum amount you can spend during a certain timeframe (such as a €100 per month limit). If you are concerned about your spending, you are able to close your Vinted Wallet and payout the funds at any time.

Storing funds. You can keep funds in your Vinted Wallet indefinitely until you purchase an item on the Platform or withdraw funds to your External Account (redeem your electronic money).

Holding funds in Escrow. When you sell an item on the Platform, those incoming funds are moved into a separate account that we safely control (Escrow). Those funds are held in Escrow until the transaction is marked as “Completed” on the Platform, after which those funds are released to your Vinted Wallet and will be accessible to you. The conditions for a transaction to be marked as “Completed” are further set out in the Platform Terms. We’ll return funds held in Escrow to a buyer if the seller doesn’t send the item that was purchased by a buyer using funds from their Vinted Wallet, or if Vinted Marketplace instructs us to for other reasons described in the Platform Terms.

Receiving funds limit. There is no set receiving funds limit, but if you exceed a certain threshold, you may be considered a professional under applicable law and must therefore declare your funds and/or take other necessary steps.

Transferring funds. You can:

• receive funds from other Platform users when you sell items on the Platform or if funds are returned to you for any reason. You will only receive the total price of the items you sold – all additional fees will be transferred to Vinted Marketplace; and/or
• send funds to the following recipients and give us Authorisation for these Payments as described below:

Who?	Why?	How do you give Authorisation?
Other Platform users.	To buy items on the Platform.	When you click the “Pay” button on the Platform displaying the details of your Payment, which is also your consent for us to transfer those funds from your Vinted Wallet to the relevant Platform user. At this point, we may also ask you to perform SCA. You also authorise us to transfer part of your Payment to the seller (the price of the item), and another part to Vinted Marketplace and/or other service providers (their fees).
Vinted Marketplace.	To pay for services they provided you.	When you click the “Pay” button on the Platform displaying the details of your Payment, which also gives us consent to transfer those funds from your Vinted Wallet to Vinted Marketplace. At this point, we may also ask you to perform SCA.
Yourself.	To transfer funds from your Vinted Wallet to your External Account.	You first need to provide the Platform with your External Account number (your IBAN) and ensure that your name and last name are indicated correctly (as the recipient). Then, you give Authorisation when you click the “Withdraw to bank account” button on the Platform, which also gives us consent to transfer those funds from your Vinted Wallet to your External Account (to redeem your electronic money). At this point, we may also ask you to perform SCA.

You acknowledge that balances and available funds reported on the application are only approximate real time balances rather than the settled balances in your Vinted Wallet.

7. Making Payments for you

Submitting a Payment Order. When you instruct and give us your Authorisation to process a Payment on your behalf, this is a Payment Order. We will consider it received and non-revocable from the moment of Authorisation.

Completion times. Unless your Payment Order is suspended for reasons explained in these Terms or because of applicable law, your Payment Order will be completed based on the following timeframes:

Payment Order	When we’ll process it	When it’s considered complete
You send funds to a Platform user to buy an item from them on the Platform.	On the same day if we receive it before 12:00pm on a Business Day, or the next Business Day if we receive it after 12:00pm.	When we receive the funds on the seller’s behalf and put them in Escrow.
You send funds to your External Account in Lithuania.	On the same day if we receive it before 12:00pm on a Business Day, or the next Business Day if we receive it after 12:00pm.	When the payment service provider for the External Account receives the funds in full.
You send funds in Euros to your External Account in a country other than Lithuania.	By the end of the next Business Day.	When the payment service provider for the External Account receives the funds in full.
You send funds to your External Account in a currency other than Euros.	Within 4 Business Days.	One of the above, depending on where you’re sending funds to.
You receive funds from a Platform user by selling them an item or as otherwise described in the Platform Terms.	One of the above timeframes, depending on the details of the buyer’s payment specifics.	When we receive the funds on your behalf and put them in Escrow.

Delayed or uncompleted Payment Orders. We may delay or refuse to complete a Payment Order for certain reasons and will immediately notify you about this on the Platform (including the reason why and how it could be resolved), unless it’s not technically possible or we’re prohibited from notifying you by law. If we can’t complete a Payment Order, we’ll consider it not received. Some reasons for this may be:

• the Payment Order is linked to a person who is subject to national or international financial sanctions imposed by the European Commission, United Nations, U.S. Department of the Treasury (OFAC) or government of the United Kingdom (OFSI),
• you never gave us documents within a specified period of time we requested in relation to your operations with your Vinted Wallet,
• you never gave us additional documents or information that we requested for KYC Checks,
• we have doubts about the legitimacy of the Payment Order or documents you submitted and suspect potentially fraudulent activities,
• the information provided in the Payment Order is incorrect or insufficient,
• there are not enough funds in your Vinted Wallet to complete the Payment Order, or
• we are prevented from doing so by applicable laws or because of a reason beyond our control.

8. Errors with your Vinted Wallet or a Payment

If we become aware of any suspected fraud or security threats. We will notify you in the case of suspected or actual fraud or security threats, via the Vinted Platform or the email address we have in relation to your account.

Mistaken funds. Notify us immediately if you see that funds have been mistakenly credited to your Vinted Wallet. You have no right to use funds that do not belong to you and agree in advance that we can deduct the mistaken funds from your Vinted Wallet without your separate initiation of any Payment. If there aren’t enough funds in your Vinted Wallet for us to do this, you must repay us based on our instructions those mistaken funds within 7 Business Days of receiving our request to do so.

Errors with your Vinted Wallet. If we issue you with funds due to a technical error, you agree that we have the right to correct the error by debiting those funds from your Vinted Wallet without obtaining your additional consent. We will explain the reasons for debiting funds from your Vinted Wallet if you request.

Fraudulent activity. If we issue you with funds and later find evidence that you received those funds fraudulently or otherwise criminally, you agree that we have the right to correct the error by debiting those funds from your Vinted Wallet without obtaining your additional consent.

Payment errors and unauthorized transactions. If you see that a Payment was made which you didn’t Authorise or find any other errors on a Vinted Wallet Statement, you must notify us as soon as possible via the Help Centre - failing to notify us immediately on becoming aware and in any case within 13 months of the date of the unauthorised or incorrectly executed Payment means you won’t be able to rely on your legal right to dispute or reclaim the funds. However, this 13-month timeframe doesn’t apply if the Vinted Wallet Statement that contained the fraudulent or defective Payment was never displayed in your Platform account or made available to you in any other way. In case you do not notify us within 10 business days upon becoming aware of the relevant transactions you will not be considered as having notified us immediately as required by this clause.

How we’ll resolve Payment errors and unauthorized transactions. After receiving your notice, we’ll investigate the Payment and may ask you for additional information to determine whether it was Authorised, accurately recorded, entered in the accounts or affected by a technical or other issue when we processed the Payment. We’ll refund you for verified defective Payments immediately or by the end of the next Business Day. We won’t refund you for a Payment if you acted fraudulently or failed to protect your device or security credentials, or failed to timely notify us on the loss or misappropriation of your device or security credentials (either intentionally or carelessly). Where the above does not apply, you will be liable for losses up to EUR 50 incurred in respect of Payments which were not authorised by you, where you have otherwise failed to comply with your security obligations.

Other rare situations. A rare situation could happen where you use funds from your Vinted Wallet to buy items on the Platform and we later discover that the seller engaged in fraud in relation to your transaction or is subject to financial sanctions, which prevents the Payment from being completed. Even though the Payment was technically Authorised, we may refund you the amount of the Payment in those situations.

9. Other Services

Currency exchange. If you buy an item on the Platform which is sold in a different currency to the funds stored in your Vinted Wallet, we or the Platform’s other payment service providers will perform a currency exchange. Fees may apply for this currency exchange service, which you can find out more about here. Our Fees Page also contains the currency exchange rates we will apply at that time and how we determined the rate. We may change the applicable currency exchange rate without notifying you first to ensure it’s always current. If a Payment is refunded, any currency exchange Fee applied to the original payment is non-refundable, unless required by law, and the refunded amount may differ due to changes in exchange rates.

New products or services. If we provide a new product or service in the future which doesn't change your current relationship with us, we’ll notify you that the new product or service is available if you would like to use it.

Promotional programmes. We may create promotional programmes for Users in the future to encourage the use of our Services. Any future programmes will be regulated by separate terms and conditions or programme rules.

10. What you and we are responsible for

Events beyond control. Neither of us will have any liability to the other if an event happens which is beyond your or our control and causes one of us to fail to comply with these Terms. If this type of event happens, the affected party must notify the other about the event within 10 days of becoming aware of it.

Notifying each other of changes. We must notify each other immediately if something happens that could materially impact your or our ability to comply with the obligations and responsibilities under these Terms. This includes obligations to notify each other about changes in information shared under these Terms and, if we request, you must provide documents to support changes to your personal information (even if it’s available in public records) and perform any actions needed.

What you are responsible for. You must always ensure that you take all reasonable steps to:

• ensure that your mobile and your mobile PIN is kept safe and secure;
• ensure that access to the application is kept safe and secure,
• closing the application if not using it,
• keeping the mobile you use to gain access to the Vinted application safe and secure and locked with a secure password or other security mechanism;
• not writing down or telling anyone your mobile PIN;
• changing your mobile PIN regularly;
• if you receive any SMSs or emails, questionnaires, surveys, or other links that require you to provide your mobile PIN, not providing your information and contacting our customer services team via Help Centre;
• ensuring that the mobile and e-mail account(s) you use to communicate with us are secure and only accessed by you, as the mobile and e-mail address may be used to reset your mobile PIN or to send information relating to the security of the Vinted application;
• if at any time you think that your mobile PIN has been lost, stolen or any other person knows your mobile PIN or anyone has access to your e-mail account or mobile you use to communicate with us, informing customer services immediately via Help Centre.

What we’re not responsible for. When we process a Payment Order, we aren’t responsible or liable to you for:

• losses that result from our delay our refusal to complete a Payment Order for any of the reasons described above if it’s to protect the legitimate interests of you, us or other people,
• non-execution or defective execution in relation to a Payment we have made in accordance with a unique identifier given to us by you which proves to be incorrect. However, we shall make reasonable efforts to recover funds involved in that transaction and may charge you for doing so, including passing on to you charges made by intermediary banks and/or the payee’s bank for their assistance in the tracing process,
• the correct execution of a Payment if we can prove to you (and where relevant, to any payee’s payment services provider) that the payee’s payment services provider received the payment within the appropriate time period. We will however, upon your request, make efforts to trace any non-executed or defectively executed payment transactions which were correctly executed to an account which is deemed fraudulent and notify you of any outcome involving our search,
• mistakes with a Payment Order which are made by the payee’s agent or external payment service provider, or if the payee receives less money than set out in a Payment Order due to reasons outside of our control,
• Payment Orders that aren’t (or are only partially) completed because we followed applicable legal requirements, or
• indirect losses you incur because of issues with a Payment Order (including a failure or delay in completing it).

In the event of an incorrect execution of a Payment Order, we, with the exclusion of a refund, can also initiate measures for corrective action to the extent possible if the payment order contains all the information necessary to take corrective actions in relation to the relevant incorrect execution, particularly in cases where we have transferred an amount that is different from the amount specified in the payment order.

11. Handling your complaints

If you have a complaint. We hope you enjoy using our Services but if you have any concerns, please contact customer support team or use our complaint form so we can understand and try to resolve the issue. Please be aware customer support team may direct you to our complaint form to complete. We’ll send a response to your complaint in English or Lithuanian via the Platform or to your email within 15 Business Days of receiving it. In the case of specific circumstances or particular difficulties, the handling of a complaint may exceed 15 days; in this case, we’ll explain why and provide you with a full response within 35 Business Days of when we first received your complaint. Please note that these timeframes do not apply to ordinary queries you make to Help Centre. For more detailed instructions about how to make a complaint, please click here.

Out of court dispute resolution. You have the right as a consumer to refer your complaint to the Bank of Lithuania, free of charge. The Bank of Lithuania can settle disputes between financial services provider and consumers (see more information here), so you can raise your complaint to them within 1 year of first submitting your complaint to us. You also must have initially complained to us within 3 months of first learning about the potential violation of your rights – if you miss either of these timeframes, you won’t have the right to complain to the Bank of Lithuania about that particular dispute. You can submit your complaint to the Bank of Lithuania by:

• their electronic dispute settlement facilities,
• post to Totorių str. 4, Vilnius, Lithuania, or
• email to prieziura@lb.lt.

Other ways to get help. In addition to the above methods:

• residents of the European Economic Area can submit claims via the FIN-NET network,
• if you have well-founded suspicions that we breached any financial services law or regulation, you can notify the Bank of Lithuania by post or email to the addresses provided above, or by phone at (+370 5) 268 0888. This notification is separate to the dispute settlement process described above and would not initiate it. Please click here for more information about notifying the Bank of Lithuania, and
• if your complaint is related to us providing any other services to you besides financial services, you can contact the State Consumer Rights Protection Authority by post to Vilniaus st. 25, LT-01402, Vilnius, Lietuvos Respublika.

12. If it’s goodbye

How to close your Vinted Wallet. You can end these Terms and close your Vinted Wallet for any reason by notifying us on the Platform within 14 days of accepting these Terms. After that 14-day period, you can close your Vinted Wallet by notifying us on the Platform 30 days in advance, however your Vinted Wallet cannot be closed at your request if there are any restrictions on it.

If we decide to close your Vinted Wallet. We can end these Terms and close your Vinted Wallet by giving you notice 90 days in advance (unless applicable laws allow us to close your Vinted Wallet earlier) if:

• you breach your obligations under these Terms,
• you breach your obligations under the Platform Terms and are therefore no longer able to use the Platform,
• it becomes evident that you provided us with incorrect or misleading information, engaged in an activity that is unacceptable for us or did something which has or could damage our reputation, or
• we reasonably determine another significant reason to no longer provide you with our Services.

Funds must be moved. If there are still funds in your Vinted Wallet within 30 days of your notice to us or 90 days from our notice to you:

• you must withdraw those funds, or
• you authorise us to automatically transfer those funds to your External Account, or
• if you don’t withdraw the funds or we’re unable to transfer them to your External Account for a legitimate reason, your Vinted Wallet may not be closed and these Terms may not be terminated.

Closing because of inactivity. We’ll notify you if you haven’t used your Vinted Wallet for a period of time to make sure you still want to use our Services. However, if you don’t use your Vinted Wallet for 1 calendar year and there are no funds in it, we may end these Terms and close your Vinted Wallet. If you are inactive for some time but still have funds in your Vinted Wallet, we may start deducting a monthly maintenance Fee (if such a Fee is determined on the Fees page).

Once these Terms end. When these Terms end:

• we both must continue to comply with any obligations in these Terms that are meant to survive its termination,
• we will still have the right to deduct any Fees owed to us, and
• you will not be able to access your Vinted Wallet – if you need help, please contact customer support.

13. The final bits you need to know

Service interruptions. To provide our Services in the best possible way, we may need to improve our or the Platform’s systems and fix issues, which might cause temporary interruptions with our Services. We will try to let you know in advance but in urgent situations, we may need to take action without notifying you in advance.

Our intellectual property. We, our affiliates and/or our licensors own all intellectual property rights in and to our copyrights, trademarks, designs, patents, service marks, trade names, software code, scripts, icons, logos and any other graphical elements related to our Services. You are not allowed to reproduce, copy, modify, adapt or use this intellectual property for any purpose which isn’t expressly described in these Terms or the Platform Terms without our written consent.

Enforcement flexibility. If we delay enforcing our rights under these Terms, we can still enforce those rights in the future. If we don’t immediately require you to fulfil your obligations or take action against your breach of these Terms, this doesn’t mean you are no longer obligated and doesn’t prevent us from taking action later.

Assignment. We may, at any time, transfer, assign or novate any or all of our rights and obligations under these Terms (including the full transfer of the contractual relationship established under these Terms) to another company within the Vinted Group that is duly authorised to provide the relevant regulated payment services and/or electronic money services. By accepting these Terms, you: (a) expressly consent in advance to any such transfer, including the transfer of both our and your rights and obligations under these Terms; (b) agree to the substitution of the relevant Vinted Group company as your contractual counterparty; and (c) acknowledge that no further consent from you will be required for such transfer.

We will notify you in writing at least 30 days before the transfer takes effect. Such notification shall identify the receiving entity, the date on which the transfer becomes effective, and any changes to the provision of the Services. Your consent for this will not be required; however, should you prefer, you will be given an option to terminate the business relationship with us before the transfer takes place.

By accepting these Terms, you confirm that the written notification from us or the receiving entity provided via the Platform or via email shall constitute sufficient evidence for you that the transfer has taken place.

You may not transfer, assign or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

Restricted Activities. It is not permitted to (the “Restricted Activities”):

• use the Services for any illegal purposes, including, but not limited to fraud and money laundering, unlawful acquisition or sale of goods or services. We will report any suspicious activity and cooperate with any relevant law enforcement agency or regulator;
• use the Services to abuse, exploit or circumvent the usage restrictions of the platform, or to obtain products or services without paying the amount due partially or in full;
• breach these Terms, or any other agreement or policy that you have agreed with us;
• create more than one Vinted Wallet without our prior written consent;
• use the Services to violate any law, statute, ordinance, or regulation or other form of decision or guidance of governmental authorities including courts;
• infringe our or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
• act in a manner that is defamatory, libelous, threatening or harassing when using the Services;
• provide us with false, inaccurate or misleading information;
• instruct us to send or receive what we reasonably believe to be potentially fraudulent funds on your behalf;
• control a Vinted Wallet that is linked to another Vinted Wallet that has engaged in any of these Restricted Activities;
• conduct your business or use the Services in a manner that is likely to result in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties or other liability to us, other users, third parties or you;
• use your Vinted Wallet or the Services in a manner that we, Visa, MasterCard or any other card scheme or electronic funds transfer network reasonably believes to be an abuse of the card system or a violation of card association or network rules;
• take any action that imposes an unreasonable or disproportionately large load on our infrastructure; facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; use an anonymizing proxy; or interfere or attempt to interfere with the Services;
• take any action that may cause us to interruption, suspension and/or termination of any of the services from our Internet service providers, payment processors, or other suppliers;
• circumvent any of our policies or determinations about your Vinted Wallet including, but not limited to, attempting to create a new or additional Vinted Wallet when you already owe certain unsettled amounts to us or if your Vinted Wallet has been restricted, suspended or otherwise limited; creating new or additional Vinted Wallets using information that is not your own (e.g. name, address, email address, etc.); or using someone else’s Vinted Wallet;
• harass our employees, agents, consultants, counterparties or other users;
• refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;
• use the Services in a manner that we believe may be a violation of any applicable electronic payment network rules, card association or network rules, or applicable laws and regulations;
• refuse or fail to provide further information or documents about you that we may reasonably request;
• use the Services in a manner that leads us to receive a disproportionate number of claims or chargebacks;
• have a credit score provided by a third party provider of our choosing which indicates a higher level of risk associated with your use of the Services;
• reveal your mobile PIN to anyone or use anyone else’s Mobile App;
• go into negative balance in relation to your Vinted Wallet.

No partnership. These Terms don’t create a partnership or agency relationship between you and us. Neither of us have any right to enter into an agreement on behalf of the other or legally bind the other in any way.

Severability. If a court or relevant authority decides that any section of these Terms is illegal, the remaining sections will remain in full force and effect.

Statue of limitation. Claims against us are subject to a limitation period of three (3) years. The limitation period starts from the date of the act or omission with which we are charged. Any claim brought before the court after the last day of the limitation period will be deemed statute-barred. Your right to have the positive balance of your Vinted Wallet paid out (without prejudice to the application of set-off, pledge and similar rights by us) at any time upon request will remain unaffected.

Electronic records. Electronic records and documents created by us shall be considered as accepted evidence and shall be sufficient evidence of notifications and instructions by you, and of the fact that the transactions referred to in such electronic records and documents were carried out in accordance with your instructions. Electronic records or other records effected by us on the basis of original documents shall have the same value in evidence as an original written document.

Outsourcing. We use a variety of service providers in the context of outsourcing arrangements to help us provide our services in an efficient and quality manner. The use of such service providers requires that we transfer or make available some data to them. To know more about who we share your data with, please see Privacy Policy.

Our right to set-off and right of pledge. We may set-off any amount you owe us with any electronic money held in your Vinted Wallet and any other amounts we may owe you. In order to secure all existing, future and conditional claims arising against you, we have a right of pledge on your claims as part of using the Services (e.g. payment of the balance of the Vinted Wallet). We are entitled to enforce our right of pledge in whole or in part, immediately and without giving a notice or deadline to you.

Governing law. These Terms are governed by the laws of the Republic of Lithuania. Any dispute between you and us that’s connected to these Terms and isn’t settled by one of the dispute resolution methods described above will be handled by the exclusive jurisdiction of the courts of the Republic of Lithuania.